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In this Passenger Experience In-Depth Focus: Enhancing digital dialogue with customers, using customer information to improve customer satisfaction and how raising awareness has improved customer satisfaction for the Midland Metro...
Ian Foster, Engineering Director for Metroline, details the challenges of servicing a constantly changing London bus fleet, and explains how important it is to make the transport industry appealing to younger people to encourage the next generation of engineers...
7 August 2017 | By Intelligent Transport
Ford Motor Co is launching its crowd-sourced shuttle service Chariot in New York City, aiming to provide new mobility solutions to consumers.
14 July 2017 | By Transport for Greater Manchester
After the announcement that Transport for Greater Manchester’s Travelsafe Partnership has deployed a number of tactics to stop anti-social behaviour on public transport, Intelligent Transport sits down with the operator to find out more about Travelsafe and how it’s keeping its passengers safe.
9 June 2017 | By Intelligent Transport
First Bus has announced the appointment of Elaine Rosscraig to a newly created role of Customer Service Improvement Director.
3 May 2017 | By Elsie Turbyne, Managing Director of Xplore Dundee
Elsie Turbyne, Managing Director of Xplore Dundee speaks to Intelligent Transport about the operator's recent impressive Transport Focus survey results and what they are going to do to make passenger experience even better.
2 May 2017 | By Intelligent Transport
A new report by the Transport Committee has stated the need for integration of door-to-door transport services.
Roger Matthews, Managing Director at GoMedia, explores how train operators should take advantage of their on-board infotainment system to drive ancillary revenue and form deeper relationships with passengers.
5 April 2017 | By Intelligent Transport
To make airport bus transfers a more attractive option, Amadeus is announcing new partnerships with Distribusion and Betterez.
30 March 2017 | By Intelligent Transport
The latest survey of National Express bus passengers in Coventry shows that 89% of them are happy with the service they receive – 5% higher than last year.
22 March 2017 | By Intelligent Transport Magazine
The latest survey by Transport Focus has shown that 91% of Xplore Dundee bus passengers are happy with its service; a score which is higher than the Scottish average.
22 March 2017 | By Intelligent Transport Magazine
Independent watchdog, Transport Focus, has released the results of its autumn 2016 Bus Passenger survey and First Bus has responded to its positive results.
22 March 2017 | By Intelligent Transport magazine
Reading Buses has scored a 93% overall satisfaction score in the latest Passenger Focus bus survey.
22 March 2017 | By
Go-Ahead has signed up to the RNIB’s (Royal National Institute of Blind People) Bus Charter, to ensure services are accessible for passengers with sight loss. The ‘We’re On Board’ Bus Charter, which sets out 13 commitments, aims to help improve travel for blind and partially sighted people. Go-Ahead has partaken in…
21 March 2017 | By Intelligent Transport Magazine
The Transport Systems Catapult (TSC) is using smartphone technology to help design transport suitable for people with sight loss conditions.
