Roundtable: Digitally enhancing operations to deliver a seamless passenger experience

If there is one thing that the public transport industry has learnt from the COVID-19 pandemic, it is that the passenger must always be the priority. Post-pandemic, operators and authorities are working to deliver transport services that offer an optimum experience to those that they serve in a variety of ways – whether that be by adapting service timetables; optimising operations to improve speed and reliability; taking a more innovative approach to vehicles; or digitalising both operations and services. But, no matter what innovations it is that are being developed and implemented, everything ultimately works to deliver one key thing: an improved passenger experience.

This ‘roundtable’ brings together key industry personnel and those passionate about sharing their opinions on the passenger experience to discuss what different factors impact the passenger experience and how the public transport industry is working to address them, as well as what the future passenger experience may look like.

Participants:

Chris Conway	Rebecca O’Leary	Marc Schrader
Chief Executive at Translink	Head of Customer Experience at Eurostar	Head of R&D (Hildesheim) at Nomad Digital

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